Product Repair

Send in your device for repair

Welcome to

Handheld Repair request

Since you now made sure that there is an actual hardware problem, by verifying this with Handheld Support, – We are now able to assist you in setting up your repair request, so you can send in your device to us.

NOTE! We WILL NOT answer support questions here, this form is solely used for sending in your units for service and repair. If you have any questions? Please use our Support form.

Important information to all Handheld customers and partners – As previously informed the Handheld operations in Lidköping, will be moved to the MilDef operations in Helsingborg. To ensure a smooth transition below are some information and key dates that are important for you to be aware.

To accommodate for the physical relocation of the stock from Lidköping, Sweden to Helsingborg, Sweden there will be a freeze period where no shipments will be made from Handheld or MilDef. The freeze period will be from the 4th of April until 5th of May.

Service during the freeze period will also be paused because of the physical relocation. Devices sent to Handheld just before the freeze period will be serviced and returned after May 5’th. The new service address for delivery is listed below. A new form will be used for requesting service. This new form will go live no later than May 5’th.

Start your Repair request

OR

Check your Warranty status

Follow your Case status

Repair request form

Complete the online form to send in your device for repair.

* Fields are mandatory!

Start by selecting your country*
For service and support on present Handheld product portfolio in Australia, please contact Gamma Solutions at contactus@gammasolutions.com.
For service and support on present Handheld product portfolio in United Kingdom, please contact MilDef Ltd at:

ServiceUK@mildef.com.
+44 (0)330 056 5460
MilDef Ltd
Building 232/GCC
Dragon Way
Bro Tathan West
St Athan
CF62 4AF
UK
For service and support on present Handheld product portfolio in United States, please contact MilDef Inc at:

service@handheld-us.com.
+1 703 224 8835
MilDef Inc
630 W Lambert Road, Brea CA, 92821
United States of America
For service and support on present Handheld product portfolio in the Netherlands, please contact Alcom Electronics B.V. at customerservice@alcom.nl.

Alcom Electronics B.V.
Postbus 358
2900 AJ Capelle aan den IJssel
Netherlands
Phone: +31 (0)10 288 25 00
For service and support on the current portfolio of portable products in France, please contact Acel Genesys by clicking on the following link : RMA REQUEST.

Acel Genesys
ZA, 1 route de Galluis
78940 La Queue lez Yvelines
France
Phone: 01.34.86.45.56
Basic data
- Company name*
- E-Mail*
- Last Name*
- First name*
- Phone (including area code)*
- Mobile phone (including area code)
- Your order number or reference
- Your VAT number*
- Unit model*
- Unit serial number*
Included accessories
(battery, stylus, charger, complete box etc.)
Issue information
- Title of service request*
- Detailed explanation of problem*
- Make sure you backup all of your data! Handheld takes no responsibility for any loss of data during troubleshooting or repair.
- If your device is password protected, please remove the password or provide the password in the “Detailed explanation of problem” box so we are able to start troubleshooting immediately when we receive the computer.
Invoice address
Invoice company name*
- Address*
- Address Line 2
- ZIP-Code / Postcode*
- City*
- State / County
- Country*
- Use Invoice Address as Delivery address
Delivery address
Delivery company name*
- Address*
- Address line 2
- ZIP-Code / Postcode*
- City*
- State / County
- Country*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 100 EUR inspection fee. This fee will be credited towards the cost of the repair.*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 100 AUD inspection fee. This fee will be credited towards the cost of the repair.*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 75 GBP inspection fee. This fee will be credited towards the cost of the repair.*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 150 CHF inspection fee. This fee will be credited towards the cost of the repair.*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 125 USD inspection fee. This fee will be credited towards the cost of the repair.*
For non-warranty repairs, I understand that there is a non-refundable 100€ inspection fee. This fee will be credited towards the cost of the repair. **
For non-warranty repairs, I understand that there is a non-refundable 1000 SEK inspection fee. This fee will be credited towards the cost of the repair.*
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Basic data

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