Contact Support

Don’t hesitate to contact us with your questions

Welcome to

Please create a ticket in our support system using the online form on this page.

If you have questions about our repair service or about ongoing repairs, please contact: service@handheldgroup.com

Complete the online form to start a support case.

Contact information
- First name*
- Last name*
- Company*
- Country*
Email*
Enter Email Confirm Email
- Phone (including area code)*
Device details
- Model*
- Android: Open Settings > About Phone and use Build Number
  WEH Go to Start > Settings > System > System Information and use OS Version
- Open Settings > About device and use Custom build version
- Open Settings > System > About phone and use Build number
- Open Settings > About phone and use Custom build version
- Windows 8 & 10: Press MENU, tap Setting and use OS SN
  Windows 7: Press MENU 5 times and use OS SN
- Windows 8 & 10: Press MENU, tap Setting and use OS SN
  Windows 7: Press MENU 5 times and use OS SN
- Press MENU, tap Setting and use OS SN
- Press MENU, tap Setting and use OS
- Serialnumber*
- OS version*
Issue details
Title of support request*
Detailed explanation of problem*
If you want to provide photos or other files, please attach them as a reply to the confirmation mail you'll receive after submitting this form.
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Contact information