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Welcome to

Handheld Support

Important information to all Handheld customers and partners – As previously informed the Handheld operations in Lidköping, will be moved to the MilDef operations in Helsingborg. To ensure a smooth transition below are some information and key dates that are important for you to be aware.

To accommodate for the physical relocation of the stock from Lidköping, Sweden to Helsingborg, Sweden there will be a freeze period where no shipments will be made from Handheld or MilDef. The freeze period will be from the 4th of April until 5th of May.

Service during the freeze period will also be paused because of the physical relocation. Devices sent to Handheld just before the freeze period will be serviced and returned after May 5’th. The new service address for delivery is listed below. A new form will be used for requesting service. This new form will go live no later than May 5’th.

Please create a ticket in our support system using the online form on this page.

For Hardware Repairs

If you have questions about our repair service or about ongoing repairs, please contact: service@handheldgroup.com

Support request form

Complete the online form to start a support case.

Contact information
- First name*
- Last name*
- Company*
- Country*
Email*
Enter Email Confirm Email
- Phone (including area code)*
Device details
- Model*
- Android: Open Settings > About Phone and use Build Number
  WEH Go to Start > Settings > System > System Information and use OS Version
- Open Settings > About device and use Custom build version
- Open Settings > System > About phone and use Build number
- Open Settings > About phone and use Custom build version
- Windows 8 & 10: Press MENU, tap Setting and use OS SN
  Windows 7: Press MENU 5 times and use OS SN
- Windows 8 & 10: Press MENU, tap Setting and use OS SN
  Windows 7: Press MENU 5 times and use OS SN
- Press MENU, tap Setting and use OS SN
- Press MENU, tap Setting and use OS
- Serialnumber*
- OS version*
Issue details
Title of support request*
Detailed explanation of problem*
If you want to provide photos or other files, please attach them as a reply to the confirmation mail you'll receive after submitting this form.
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Contact Support

Handheld Support

For Hardware Repairs

Support request form

Contact information

Device details

Issue details