Focus on Service and Support results in satisfied customers

Handheld places a high priority on providing excellent customer service and technical support for their lineup of rugged mobile computers. Handheld recently expanded its support department staff to address recent growth and ensure customer satisfaction. For this particular survey, Handheld US tracked survey responses for seven months from North American customers who received customer support.

 The survey produced the following results:

• 100% of respondents said their customer service experience was positive, and 80% said it was “very positive.”
• 94% said their customer support representative was helpful.
• 97% said their customer support representative was “very” or “extremely” knowledgeable.
• 97% said their questions were answered as quickly as they’d expected or faster.
• 100% said it was easy to get in contact with the support team.

 Additionally, individual comments expressed high levels of satisfaction:

• “We’ve owned several Nautiz products over the years, and from time to time have needed help keeping them in service. I’ve always found the technicians at Handheld to be very good at what they do, and the service they provide has always been top notch. Our most recent experience was no exception. Thanks!”
• “The technician was very knowledgeable regarding the questions I had. I am very satisfied with the product and the solution he proposed.”
• “Great Support!!”
• “Very positive support experience – THANK YOU!”
• “Your technician was quicker than expected and knew the correct source to go to for the solution. If other tech support sites worked as smoothly as yours does, the world would be a better place. Thanks!”

“Providing world-class products is only part of Handheld’s mission,” says Robert Broström, Service & Support Manager of Handheld Group. “We believe very strongly in backing up our rugged computers with superb customer support to make sure the entire experience is one our customers would enthusiastically recommend. With these priorities in mind, we’re especially encouraged by our customer survey results. We intend to continue expanding our support and service focus, including adding to our service department team to support recent and ongoing growth of our customer base.”

Have questions about your Handheld device? Please contact Handheld support for assistance.