Focus on Service and Support results in satisfied customers

Press release
25 April 2018

[Lidköping, Sweden, June 20, 2018.] Handheld Group, a leading supplier of rugged mobile computers, today announced the results of a customer support survey that showed extremely positive feedback. Aiming for high-quality Service and Support, the company launched a customer survey with questions about the overall Handheld product support experience, representative helpfulness and expertise, promptness and ease of contact.

Handheld places a high priority on providing excellent customer service and technical support for their lineup of rugged mobile computers. Handheld recently expanded its support department staff to address recent growth and ensure customer satisfaction. For this particular survey, Handheld US tracked survey responses for seven months from North American customers who received customer support.

 The survey produced the following results:

  • 100% of respondents said their customer service experience was positive, and 80% said it was “very positive.”
  • 94% said their customer support representative was helpful.
  • 97% said their customer support representative was “very” or “extremely” knowledgeable.
  • 97% said their questions were answered as quickly as they’d expected or faster.
  • 100% said it was easy to get in contact with the support team.

 Additionally, individual comments expressed high levels of satisfaction:

  • “We’ve owned several Nautiz products over the years, and from time to time have needed help keeping them in service. I’ve always found the technicians at Handheld to be very good at what they do, and the service they provide has always been top notch. Our most recent experience was no exception. Thanks!”
  • “The technician was very knowledgeable regarding the questions I had. I am very satisfied with the product and the solution he proposed.”
  • “Great Support!!”
  • “Very positive support experience – THANK YOU!”
  • “Your technician was quicker than expected and knew the correct source to go to for the solution. If other tech support sites worked as smoothly as yours does, the world would be a better place. Thanks!”

“Providing world-class products is only part of Handheld’s mission,” says Robert Broström, Service & Support Manager of Handheld Group. “We believe very strongly in backing up our rugged computers with superb customer support to make sure the entire experience is one our customers would enthusiastically recommend. With these priorities in mind, we’re especially encouraged by our customer survey results. We intend to continue expanding our support and service focus, including adding to our service department team to support recent and ongoing growth of our customer base.”

Have questions about your Handheld device? Please contact Handheld support for assistance.

About Handheld

Handheld Group is a manufacturer and global supplier of rugged mobile computers, handhelds and tablets. Handheld and partners worldwide deliver mobility solutions to businesses within geomatics, logistics, forestry, public transportation, utilities, construction, maintenance, mining, military and security. Handheld Group, headquartered in Sweden, has subsidiaries in Finland, the U.K., the Netherlands, Italy, Germany, Switzerland, Australia and the USA. Learn more at www.handheldgroup.com. 

Media Contacts

Sofia Löfblad
Marketing Director, Handheld Group
s.lofblad@handheldgroup.com
+46 510 54 71 70

Amy Urban
Marketing Director, Handheld US
a.urban@handheld-us.com
541-752-0319

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