January 9, 2023
| Issue | Reference | Troubleshooting path |
| Streaky or no prints |  |
(a) Press the center/back button to engage the wiper
and/or (b) Try scanning and printing a few times (warms up ink cartridge) and/or (c) Clean door and cartridge keeping door closed ii. Press the back button (while covering the scanner with a finger) and use a g-tip or wipe to clean in window and cartridge and/or (d) Replace the ink cartridge. |
| Not scanning/scanner off | (a) Press the back/center button to turn the scanner back on
and/or (b) Ensure that you are logged in. |
|
| Pen (ink) error (see display) |  |
(a) Remove/reinsert the ink cartridge; close door tightly
and/or (b) Replace the ink cartridge. |
| Door open error (see display) |  |
(a) Open and close/latch door
and/or (b) Power cycle unit (remove battery and wait for power down, then reinsert the battery) and/or (c) Replace the door. |
| Finger strap or wrist strap breaks/comes off | Snap existing or new straps into place.
|
|
| Change battery displayed (~4.5 hrs) |  |
You have ~1 minute to change the battery and maintain login
|
