January 9, 2023
During customization, a user may accidentally brick or corrupt a unit. If a unit does not complete a boot-up to the active screen, it is possible to recover the unit in most circumstances by following the steps below.
- In order to recover a unit, put the unit into DFU mode manually by connecting the unit to the PC via a USB-C cable, then holding the check button while powering on the unit.
The LCD will not turn on if this is done correctly. - Start the software SP500X Controller. Then navigate to the Upgrade > Upgrade or Recover Menu Window and the unit will be shown under the “Available DFU Devices” drop-down menu.
- Click on the Restore Unit button to begin the recovery process.
- Once the recovery process is complete the unit will reboot and you will be prompted to start a Firmware Upgrade.
See also: SP500X Controller and label maker
