At Handheld we care about keeping our employees, families, customers, and communities safe and healthy. And like many of you, we are regularly monitoring information released by the CDC, WHO, and other public health organizations.
Right now, our sales and customer support teams are all working remotely. Each of them is available by phone and email and we don’t think you’ll notice any change in our responsiveness or availability.
Additionally, we are staffed and are operating at normal capacity in both our operations and service departments at our headquarters. All of our services are fully operational, from repair to order fulfillment.
Our supply chain team has been proactively managing our supply of product and parts. Although we have a healthy stock, it is inevitable that we will be seeing an impact on the lead times of some items. All orders will be fulfilled on a ‘first come first served’ basis, and we would encourage you to place orders sooner rather than later for any planned requirements over the next 3 months.
If your order is impacted, we are committed to keeping you up to date on your order status. We value the relationships we’ve built with our business partners. We’re here to help. Please reach out if you need something. We’ll continue to monitor this situation as it develops and will let you know if anything changes here.
From our team to yours, stay healthy!