SOLUTION - NX8 WEH unit will not wake up from standby

Support Article No. 25538
Latest updated: 3/28/2019

Affected product:

Nautiz X8 with Windows embedded Handheld 6.5 operating sytem.


The Nautiz X8 will not wake up from "Standby" mode.
The following symptons describe the issue:
The unit was put into sleep mode by shortly pressing the power button.
When you try wake up/turn on the unit, by shortly pressing the power button again, the unit's display is still black and the LED on the upper right lights up orange.
Currently, the the only way to turn the Nautiz X8 on again, is to keep pressing the power button for approximentley 10 seconds to perform a HARD RESET of the Nautiz X8.


First, make sure that latest OS image is installed on the unit. You may obtain the latest WEH Handheld image for the Nautiz X8 from the following KB -> KB11442
Download and install the cab file below.
After installation the unit will automatically restart.


After re-installing the origional WEH Handheld 6.5 OS image or performing a factory reset of the Nautiz X8, you will need to install this patch again to resolve the above described issue..