How to perform a Factory Reset

Support Article No. 24451
Latest updated: 5/29/2018

DESCRIPTION:

You would like to perform a factory reset on your Nautiz X9 device.

NOTE:

Ensure that you have backed up all critical data prior to performing a factory reset on your device as a factory reset will erase all data and will be unrecoverable.

INSTRUCTIONS:

The following instructions will assist you in resetting your Nautiz X9 Operating System and set the device back to a factory default state.

To perform a factory reset, take the following steps:

  1. Power off the unit
  2. Hold volume up and power button until you see the boot mode menu
  3. Use volume up to select [Recovery Mode]
  4. Press volume down
  5. You should see the android robot (if you see the recovery menu, skip to step 5)
  6. Hold power and press volume up to show the recovery menu
  7. Use the volume keys to navigate to “wipe data/factory reset”
  8. Press power to select
  9. Confirm reset and wait for process to finish
  10. In the recovery menu, select “reboot system now” and press power

RESOLUTION:

Once these steps have been completed, your Nautiz X9 device will be at the default factory settings.