Factory Reset

Support Article No. 23792
Latest updated: 11/22/2017

Description:

You would like to perform a factory reset on your Nautiz X2 device.

NOTE:

Ensure that you have backed up all your critical data prior to performing a factory reset since this will erase all user data and configurations.

Instructions:

The following instructions will assist you in resetting your Nautiz X2 operating system and device back to a factory default state.

To perform a factory reset follow the below steps:

  1. On your device, access "Settings"
  2. Swipe down to "Backup & reset"
  3. Choose "Factory data reset"
  4. Continue with "RESET DEVICE"
  5. Last step "ERASE EVERYTHING"

 Your device will be unusable for a couple of minutes while performing the reset. When finished you will be faced with the blue Android "Welcome" screen.

There is also a way to factory reset the unit in case you are unable to boot into the actual Android OS:

  1. Power off the unit (eg. remove the battery and put the battery back in)
  2. Press and hold the power button and the upper right side button until you see a "Select Boot Mode" menu
  3. Release both keys
  4. Use the upper right side button to move the arrow to "Recovery Mode"
  5. Press the power button to confirm the selection
  6. Wait for the unit to boot into recovery mode. You'll see a green robot with a red exclamation mark
  7. Press the recent apps button (2nd front key from the left) to bring up the recovery menu
  8. Use the upper right side button to navigate to "Wipe data/factory reset"
  9. Press the power button to confirm the selection
  10. Use the upper right side button to navigate to "Yes -- delete all user data"
  11. Press the power button to confirm the selection
  12. Wait for the process to finish
  13. Use the upper right side button to navigate to "Reboot system now"
  14. Press the power button to confirm the selection
  15. Wait for the unit to boot into Android