Factory Reset

Support Article No. 18618
Latest updated: 1/12/2016


Remember to backup all your data before initiating the factory reset as it will wipe all files and settings. 


  1. Connect the units ac adapter to supply power during the recovery process.
  2. Start the unit.
  3. When the Handheld logo is showing on the screen, click "F6" on the keypad to initiate the factory reset.
  4. When the "Windows Boot Manager" appears, click "Enter" on the keypad. Windows will start loading files. 
  5. When it is done loading you will be asked to do a 4 point calibration for the touchscreen.
  6. Recovery Wizard will show itself. Click the "Recovery" option. You will be getting a pop up telling you that this is going to wipe all data on the unit. Click "OK" to continue. 
  7. When the recovery process is done the unit will restart itself and you will be asked to go through the windows setup.